## Return and Refund Policy
*Hydrodynamic – Hair & Skin Care Products Company*
At Hydrodynamic **, customer satisfaction is important to us. We ensure that every product is carefully inspected and securely packed before dispatch. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or refund in accordance with the policy below.
### 1. Eligibility for Returns
Returns or replacements are accepted only under the following conditions:
* Product received is damaged or defective
* Wrong product delivered
* Product is expired at the time of delivery
To be eligible for a return, the product must be unused, unopened, and in its original packaging with all seals intact.
### 2. Return Request Timeline
Customers must request a return or replacement within *3–7 days* of receiving the product. Requests after this period may not be declined.
### 3. Non-Returnable Items
Due to hygiene and safety reasons, the following items are *non-returnable*:
* Opened or used products
* Products with broken seals
* Items damaged due to customer misuse or improper storage
* Promotional or free products
### 4. Refund Policy
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
* Refunds will be processed within *7–10 working days*
* The refund will be credited to the original mode of payment
### 5. Replacement Policy
In case of damaged or incorrect products, customers may opt for:
* A replacement product, or
* A full refund
### 6. Shipping Charges
* Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).
### 7. How to Request a Return
To initiate a return, please contact our customer support team with:
* Order number
* Product name
* Clear photos or video of the damaged/incorrect item
Contact Details:
📧 Email: hydrodynamicsindia@gmail.com
### 8. Cancellation Policy
Orders once shipped cannot be cancelled. Cancellation requests are only accepted before dispatch.